Contact

Email: support@meltchat.jp (no account required)

Phone: 050-1720-6445

• 18 U.S.C. §2257 inquiries: Terms Article 15
• Copyright (DMCA) and other intellectual-property notices: Terms Article 16
• Reports of illegal or Terms-violating content (reviewed and resolved within 5 business days of receipt): Terms Article 17
• Removal requests and appeals by persons depicted in videos, images, or other content: Terms Article 18
• Requests to access, correct, stop using, or delete personal data

Submission: email above (preferred) or phone. Members may also use the support chat on this page. Where an in-service report control is shown, you may use that as well.

Review: support or compliance staff examine the content and the complaint. Each complaint is reviewed and resolved within 5 business days of receipt (excluding Saturdays, Sundays, and Japanese public holidays). Emergencies are acted on immediately.

Measures: where a violation is found, we may remove or restrict the content, warn, restrict, or suspend the account, and, where required by law, report to the relevant authorities.

Outcome: we notify the contact details provided with the complaint whether it was upheld or declined, and a summary of the measures taken. If you disagree, you may request a further review through the same channel within 14 days of the notice.