Return / Refund Policy

Because these digital goods are delivered immediately upon completion of purchase, we do not accept returns, cancellations, or refunds for your convenience. There is no statutory cooling-off period for this type of distance sale.

We will refund or take other appropriate action where required by law, including:

• the goods were not delivered due to a cause attributable to us;
• a payment error such as a duplicate or incorrect charge; and
• any other case where a refund is required by law.

To request a refund in the cases above, contact support@meltchat.jp with your account details and transaction information. We will respond within a reasonable time.